Legal
Terms of Service
1. AGREEMENT
These Terms of Service are a binding agreement between you and Extreme Resilience LLC doing business as Pulse Health ("Pulse Health," "we," "us," or "our"). By using this website, creating an account, or placing an order, you agree to these Terms. If you do not agree, do not use the service.
2. WHAT PULSE HEALTH IS AND IS NOT
Pulse Health is a technology and administrative services company. We operate this website, process payments, coordinate fulfillment, and provide customer support.
Pulse Health is not a medical practice, a pharmacy, a health plan, or a health care provider. We do not practice medicine. We do not diagnose conditions. We do not prescribe medication. We do not make clinical decisions and we cannot influence them.
All clinical services are provided by an independent licensed medical group. The clinicians in that group exercise their own independent professional judgment. Their relationship with you is a physician-patient relationship. Ours is not.
3. ELIGIBILITY
You must be at least 18 years old and physically located in a jurisdiction we serve. You must provide accurate information. You must be capable of entering a binding contract.
4. JURISDICTIONS WE SERVE
We serve the jurisdictions listed on this page. Availability depends on where the medical group's clinicians are licensed and can change without notice. If your jurisdiction is not listed, we cannot serve you.
- Alabama
- Arizona
- Arkansas
- California
- Colorado
- Connecticut
- Delaware
- District of Columbia
- Florida
- Georgia
- Idaho
- Illinois
- Indiana
- Iowa
- Kansas
- Kentucky
- Louisiana
- Maine
- Maryland
- Massachusetts
- Michigan
- Minnesota
- Mississippi
- Missouri
- Montana
- Nebraska
- Nevada
- New Hampshire
- New Jersey
- New Mexico
- New York
- North Carolina
- North Dakota
- Ohio
- Oklahoma
- Oregon
- Pennsylvania
- Rhode Island
- South Carolina
- South Dakota
- Tennessee
- Texas
- Utah
- Vermont
- Virginia
- Washington
- West Virginia
- Wisconsin
- Wyoming
5. NO GUARANTEE OF TREATMENT
Submitting an intake and paying the consultation fee does not entitle you to a prescription. A clinician may decline to prescribe. A clinician may recommend a different course of action. A clinician may determine you are not a candidate. These are clinical decisions and they are final as to clinical matters.
If a clinician declines to prescribe, see our Refund Policy. The medication charge is refunded in full. The consultation fee is not refunded.
6. THE CONSULTATION FEE
The consultation fee is $35. It pays for the clinician's review of your intake. It is earned when that review occurs, whatever the clinical outcome. Pulse Health does not retain this fee. We remit it to the independent licensed medical group.
7. YOUR ACCOUNT
You are responsible for your account credentials and for activity under your account. Notify us immediately at support@pulsehealth.clinic if you believe your account has been compromised.
8. ACCURATE INFORMATION
You must provide truthful and complete information in your intake. Withholding or falsifying medical information can be dangerous. It also voids any obligation on our part and may result in termination of your account.
9. PRICING AND PAYMENT
Prices are in US dollars and are shown before you complete an order. We may change prices at any time. A price change does not affect an order already placed. You authorize us to charge your payment method for the amounts shown at checkout.
10. SUBSCRIPTIONS AND RECURRING ORDERS
If you enroll in a recurring order, you authorize recurring charges at the stated interval until you cancel. You may cancel at any time through your account or by contacting support@pulsehealth.clinic. Cancellation takes effect for the next billing cycle. Orders already processed are governed by our Refund Policy.
11. SHIPPING
Shipping timelines are estimates. Medication ships from a licensed pharmacy after a clinician issues a prescription. We are not responsible for delays caused by shipping carriers, weather, or events outside our control.
12. NO MEDICAL ADVICE ON THIS SITE
Content on this website is general information. It is not medical advice. It does not create a physician-patient relationship. Do not rely on it in place of a consultation with a qualified clinician.
13. EMERGENCIES
This service is not for emergencies. If you are experiencing a medical emergency, call 911 or go to the nearest emergency room. Do not use this website, email, or SMS to report an emergency. We do not monitor these channels continuously.
14. PROHIBITED CONDUCT
You may not use the service to obtain medication for anyone other than yourself, resell or redistribute medication, misrepresent your identity or location, interfere with the security or operation of the site, scrape or automate access, or use the service for any unlawful purpose.
15. INTELLECTUAL PROPERTY
The website, its content, and its branding are owned by Extreme Resilience LLC or its licensors. You may not copy, modify, distribute, or create derivative works from it without written permission.
16. THIRD-PARTY LINKS
We may link to third-party websites. We do not control them and we are not responsible for their content, their products, or their privacy practices.
17. DISCLAIMER OF WARRANTIES
THE SERVICE IS PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED, SECURE, OR ERROR-FREE.
This disclaimer applies to Pulse Health's services. It does not limit any duty the independent licensed medical group owes you as your health care provider.
18. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, PULSE HEALTH WILL NOT BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, OR BUSINESS INTERRUPTION, ARISING FROM OR RELATING TO THE SERVICE.
TO THE MAXIMUM EXTENT PERMITTED BY LAW, OUR TOTAL LIABILITY FOR ANY CLAIM ARISING FROM OR RELATING TO THE SERVICE WILL NOT EXCEED THE GREATER OF THE AMOUNT YOU PAID US IN THE TWELVE MONTHS BEFORE THE CLAIM AROSE, OR ONE HUNDRED DOLLARS.
SOME JURISDICTIONS DO NOT ALLOW THESE LIMITATIONS. IN THOSE JURISDICTIONS OUR LIABILITY IS LIMITED TO THE GREATEST EXTENT PERMITTED BY LAW.
NOTHING IN THIS SECTION LIMITS LIABILITY FOR FRAUD, WILLFUL MISCONDUCT, OR ANY LIABILITY THAT CANNOT BE LIMITED BY LAW.
19. INDEMNIFICATION
You agree to indemnify and hold harmless Extreme Resilience LLC, its officers, members, employees, and agents from claims, damages, losses, and expenses, including reasonable attorneys' fees, arising from your breach of these Terms, your misuse of the service, or your violation of law.
20. DISPUTE RESOLUTION, ARBITRATION, AND CLASS ACTION WAIVER
Read this section carefully. It affects your rights.
20.1 Informal resolution first.
Before starting arbitration, you agree to contact us at support@pulsehealth.clinic and describe the dispute. We will attempt to resolve it informally for 30 days. Many disputes resolve here.
20.2 Agreement to arbitrate.
If we cannot resolve the dispute informally, you and Pulse Health agree that any dispute arising out of or relating to these Terms or the service will be resolved by binding individual arbitration, and not in court, except as stated in 20.5.
20.3 Rules and forum.
Arbitration will be administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The seat of arbitration is North Carolina. You may elect to participate by telephone or video, and for claims under $25,000 you may elect a documents-only proceeding.
20.4 Costs.
Pulse Health will pay the arbitration filing, administration, and arbitrator fees that exceed what you would have paid to file in court, as provided by the AAA consumer fee schedule. Each party bears its own attorneys' fees unless the arbitrator awards them under applicable law.
20.5 Small claims exception.
Either party may bring an individual claim in small claims court if it qualifies. Either party may also seek injunctive relief in court to protect intellectual property rights.
20.6 CLASS ACTION WAIVER.
YOU AND PULSE HEALTH AGREE THAT EACH MAY BRING CLAIMS ONLY IN AN INDIVIDUAL CAPACITY, AND NOT AS A PLAINTIFF OR CLASS MEMBER IN ANY CLASS, COLLECTIVE, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT CONSOLIDATE CLAIMS AND MAY NOT PRESIDE OVER ANY FORM OF CLASS PROCEEDING. If this waiver is found unenforceable as to a particular claim, that claim proceeds in court and the rest of this Section 20 continues to apply to all other claims.
20.7 YOUR RIGHT TO OPT OUT.
You may opt out of this Section 20 by sending written notice to support@pulsehealth.clinic or 11101 N.W. 23rd Ct, Coral Springs, FL 33065 within 30 days of first accepting these Terms. Include your name, the email address on your account, and a clear statement that you are opting out of arbitration. Opting out does not affect any other part of these Terms and will not affect your service in any way.
20.8 Time limit.
Any claim arising out of or relating to these Terms or the service must be brought within one year after the claim arises, or it is permanently barred. This limitation does not apply to any claim for which applicable law prohibits a shortened limitation period, and in that case the limitation period is the shortest period permitted by law.
20.9 Survival.
This Section 20 survives termination of these Terms and closure of your account.
21. GOVERNING LAW
These Terms are governed by the laws of the State of North Carolina, without regard to its conflict of laws rules. For any matter not subject to arbitration, the exclusive venue is the state or federal courts located in North Carolina, and you consent to personal jurisdiction there.
22. TERMINATION
We may suspend or terminate your access at any time for violation of these Terms or for any lawful reason. You may close your account at any time. Sections 15, 17, 18, 19, 20, 21 and this Section 22 survive termination.
23. CHANGES TO THESE TERMS
We may update these Terms. We will post the updated version with a new effective date. Material changes will be communicated to you where required. Continued use after the effective date means you accept the update. A change to Section 20 does not apply retroactively to a dispute of which we had notice before the change.
24. ENTIRE AGREEMENT AND SEVERABILITY
These Terms, together with our Privacy Policy, Refund Policy, and any policy referenced in them, are the entire agreement between you and Pulse Health regarding the service. If any provision is held unenforceable, the rest remains in effect.
25. CONTACT
Extreme Resilience LLC d/b/a Pulse Health
11101 N.W. 23rd Ct, Coral Springs, FL 33065
support@pulsehealth.clinic
(775) 587-2420
7 days a week, 9 a.m. to 5 p.m. Eastern Time