Privacy Policy

Extreme Resilience LLC d/b/a Pulse Health
Effective November 11, 2026
Last updated November 11, 2026

1. WHO WE ARE

This Privacy Policy describes how Extreme Resilience LLC, doing business as Pulse Health ("Pulse Health," "we," "us," or "our"), collects, uses, and discloses information when you visit our website or use our services.

Pulse Health is a technology and administrative services company. We are not a medical practice. We do not provide medical care, we do not diagnose, and we do not prescribe. Clinical services are provided by an independent licensed medical group. That medical group maintains its own medical records and its own privacy practices, which are separate from this policy. See Section 4 and our HIPAA Notice.

If you live in Washington or Nevada, our Consumer Health Data Privacy Notice applies to you in addition to this policy. It is a separate document.

2. THE INFORMATION WE COLLECT

We limit what we collect deliberately.

Information you give us directly:

• Your first name
• Your email address
• Your state of residence
• Your acknowledgment of six required disclosures
• Any message you choose to send us through our contact form
• Your phone number, only if you choose to enroll in one of our SMS programs

Information related to your order:

• An order reference number that we generate
• The date of your order
• The product associated with your order
• Payment confirmation status from our payment processor

We do not receive or store your full payment card number. Our payment processor handles card data directly.

Information collected automatically:

• IP address
• Browser type and version
• Device type
• Pages viewed and time of visit
• Referring page

3. WHAT WE DO NOT COLLECT

We do not collect the information you enter into the medical intake. The intake is operated by the independent licensed medical group and is hosted on their systems, not ours. Web browser security prevents our website code from reading anything you type into it. Your medical history, your symptoms, your measurements, your medication list, and your answers to clinical questions go directly to the medical group. We never see them.

We do not use third-party advertising pixels, advertising tags, social media tracking scripts, session replay tools, or third-party analytics services anywhere on this website.

We do not conduct geofencing of any kind. We do not use technology to identify or track anyone entering or leaving a health care facility.

4. HOW WE USE INFORMATION

We use the information we collect to:

• Create and administer your account
• Route your order to the independent licensed medical group
• Reconcile orders and payments
• Provide customer support
• Send transactional messages about your order
• Send marketing messages, only if you have separately opted in
• Keep records of required disclosures
• Detect and prevent fraud and abuse
• Operate, secure, and troubleshoot our website
• Comply with legal obligations

5. WHO WE SHARE INFORMATION WITH

We share information with the following categories of recipients, and only as described:

The independent licensed medical group. We share your first name, email address, state, and the order reference number so they can associate your clinical intake with your order. They use that information as a health care provider, under their own privacy practices.

Our payment processor. To process payment and issue refunds.

Our pharmacy fulfillment partners. Through the medical group, for dispensing and shipping.

Our technology service providers. Website hosting, email delivery, SMS delivery, and customer relationship management, each acting on our instructions and limited to what they need.

Legal and safety recipients. Where required by law, subpoena, court order, or lawful request from a government authority, and where necessary to protect rights, safety, or property.

A successor in a business transaction. If our business is acquired or merged, information may transfer as part of that transaction. Any successor remains bound by this policy or gives notice before it changes.

We do not sell your personal information. We do not share it for cross-context behavioral advertising. We do not sell consumer health data.

6. HOW WE USE COOKIES

We use a small number of first-party cookies that are necessary for the website to function: to keep you signed in, to remember items in your cart, and to maintain security. We use native GoHighLevel functionality for basic site measurement.

We do not use third-party cookies. We do not use advertising cookies. We do not use cross-site tracking cookies.

7. YOUR CHOICES

Email. Every marketing email includes an unsubscribe link. Transactional emails about an order you placed are not marketing and continue regardless.

SMS. Our two SMS programs are separate and each requires its own consent. Neither is a condition of purchase. See our SMS Terms.

Access, correction, and deletion. See Section 9.

Medical records. We do not hold them. Contact the independent licensed medical group.

8. HOW WE PROTECT INFORMATION

We use encryption in transit, access controls, and role-based permissions. We limit internal access to personnel who need it. No method of transmission or storage is completely secure, and we cannot guarantee absolute security.

If a breach of unsecured personally identifiable health information occurs, we will notify affected individuals and the Federal Trade Commission as required by the FTC Health Breach Notification Rule, and will notify media where the rule requires it.

9. YOUR RIGHTS AND HOW TO EXERCISE THEM

Regardless of where you live, you may ask us to:

• Confirm whether we hold information about you
• Provide you a copy of that information
• Correct inaccurate information
• Delete information, subject to the retention obligations in Section 10
• Withdraw a consent you previously gave

Submit a request to support@pulsehealth.clinic or (775) 587-2420. We respond within 45 days. If we need more time, we will tell you within that 45 days and explain why.

We verify your identity before acting on a request. For most requests, confirming control of the email address associated with your account is sufficient.

We will not deny you service, charge you a different price, or provide you a different level of service because you exercised a right.

Residents of California should also see our California Privacy Notice. Residents of Washington and Nevada should also see our Consumer Health Data Privacy Notice.

10. HOW LONG WE KEEP INFORMATION

When a retention period ends, we delete the information or de-identify it so that it can no longer reasonably be associated with you.

If you ask us to delete information that we are required to retain, we will delete what we can and tell you what we are keeping and why.

11. CHILDREN

Our services are for adults aged 18 and older. We do not knowingly collect information from anyone under 18. If you believe a minor has provided information to us, contact us at support@pulsehealth.clinic and we will delete it.

12. CHANGES TO THIS POLICY

If we make a material change, we will post the updated policy here with a new effective date and, where required, notify you directly. Continued use after the effective date means you accept the updated policy.

13. HOW TO CONTACT US

Extreme Resilience LLC d/b/a Pulse Health
11101 N.W. 23rd Ct, Coral Springs, FL 33065
support@pulsehealth.clinic
(775) 587-2420
7 days a week, 9 a.m. to 5 p.m. Eastern Time

For questions about your medical records, your treatment, or your rights under HIPAA, contact the independent licensed medical group. Their notice is here: https://my.myorbithealth.com/legal/notice-of-privacy-practices.html