FAQ
Straight answers.
Can't find yours? Call (775) 587-2420 or email support@pulsehealth.clinic.
The basics
What is Pulse Health?
Pulse Health is a veteran-owned telehealth platform. We connect you with independent, licensed U.S. providers who evaluate you online and, when clinically appropriate, prescribe medication that ships from a licensed pharmacy. Pulse does not practice medicine and does not prescribe.
How does it work?
Complete a confidential online intake with your health history and a quick ID check. A licensed clinician reviews your answers. Some states and treatments also need a short video visit. If you are prescribed treatment, a licensed pharmacy ships it to your door, and refills and questions run through your patient portal.
Who prescribes my medication?
Independent, licensed providers in our partner medical group review your intake and make every prescribing decision using their own professional judgment. Pulse does not influence those decisions, and completing an intake does not guarantee a prescription.
Are compounded medications FDA-approved?
No. Compounded drugs are not FDA-approved, and FDA does not review them for safety, effectiveness or quality. Our protocols are personalized formulations compounded with B12 by state-licensed 503A pharmacies, on a valid prescription written for you.
Pricing
What does it cost?
Tirzepatide + B12 starts at $159 a month and Semaglutide + B12 starts at $119 a month. Your price depends on the formulation and dose your provider prescribes, and you see the exact amount before you pay. There is also a provider consultation fee of $30 for an online review or $35 for a live video visit, shown as its own line at checkout.
How does hero pricing work?
Active military, veterans, firefighters, law enforcement, EMS and nurses get 20% off medication every month. Enter code HERO20 at checkout. The discount applies to medication, not to the provider consultation fee. We may ask for proof of status.
Do you take insurance?
No. Pulse is cash pay only. We do not bill insurance, Medicare or Medicaid, and we do not file claims for you.
Can I cancel?
Yes. You can cancel future refills at any time. Federal and state law do not allow returns of dispensed prescription medication. See our Refund and Cancellation Policy for details.
Eligibility and safety
Where is Pulse available?
Available in the continental United States and Washington, DC. Not available in Alaska, Hawaii, Puerto Rico or Guam. You must be 18 or older.
Who should not take a GLP-1 medication?
GLP-1 medications are not appropriate if you have a personal or family history of medullary thyroid carcinoma or MEN 2, a history of pancreatitis, or if you are pregnant, breastfeeding or planning a pregnancy. Your provider screens for these and other risks before prescribing.
What are the common side effects?
The most common are nausea, diarrhea or constipation, decreased appetite, vomiting and injection-site reactions, usually during dose increases. Contact your provider right away for severe stomach pain, signs of an allergic reaction, or any symptom that worries you.
What if I have a medical emergency?
Pulse is not for emergencies. Call 911 or go to the nearest emergency department.