Legal
Refund and Cancellation Policy
THE SHORT VERSION
| What happened | Medication charge | $35 consultation fee |
|---|---|---|
| A clinician declines to prescribe | Refunded in full | Not refunded |
| You cancel before a clinician reviews your intake | Refunded in full | Refunded in full |
| You cancel after a clinician reviews your intake | Refunded in full if not yet shipped | Not refunded |
| Your medication has shipped | Not refunded | Not refunded |
| We shipped the wrong item or it arrived damaged | Replaced or refunded in full | Not applicable |
1. WHY THE CONSULTATION FEE WORKS THIS WAY
The $35 consultation fee pays a licensed clinician to review your intake and make a clinical decision. That work happens whether the answer is yes or no. When the clinician reviews your information, the fee is earned.
Pulse Health does not keep this fee. We collect it and remit it to the independent licensed medical group that employs the clinician. We are not in a position to refund money we do not hold.
A decision not to prescribe is not a failed transaction. It is a clinician deciding that a medication is not appropriate for you. That is the system working.
2. MEDICATION REFUNDS
If a clinician declines to prescribe, we refund your medication charge in full. You do not need to request it. We process it automatically within 5 business days of the decision.
If you cancel before your medication ships, we refund the medication charge in full.
Once medication ships, we cannot accept a return or issue a refund. Federal and state law prohibit the resale or redispensing of returned medication. This applies even to unopened packages.
3. IF SOMETHING IS WRONG WITH YOUR ORDER
Contact us within 7 days of delivery at support@pulsehealth.clinic or (775) 587-2420 if your order arrives damaged, is the wrong item, or is missing. We will replace it or refund it in full. We may ask for a photograph.
4. CANCELLING A SUBSCRIPTION
You can cancel a recurring order at any time in your account or by contacting support@pulsehealth.clinic. Cancellation applies to future billing cycles. An order already processed is governed by Section 2.
Cancel at least 3 business days before your next billing date to avoid being charged for that cycle.
5. HOW REFUNDS ARE ISSUED
Refunds go back to the original payment method. Once we process a refund, your bank or card issuer typically posts it in 5 to 10 business days. That timing is controlled by them, not by us.
6. DISPUTED CHARGES
If you believe a charge is wrong, contact us first at support@pulsehealth.clinic. We will look into it and respond within 3 business days. Most disputes resolve faster this way than through a chargeback.
7. QUESTIONS
Extreme Resilience LLC d/b/a Pulse Health
11101 N.W. 23rd Ct, Coral Springs, FL 33065
support@pulsehealth.clinic
(775) 587-2420
7 days a week, 9 a.m. to 5 p.m. Eastern Time
For the full terms governing your order, see our Terms of Service.